Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine handbags, accessories, and apparel at exceptional values.
How long will it take for my order to arrive?
Standard shipping typically takes 5 to 7 business days. Once your order is processed and shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy?
We accept returns for unused and unworn merchandise within 30 days of the delivery date. Please ensure all original tags are attached and the item is in its original packaging.
Does my handbag come with a warranty?
Yes, every Dooney & Bourke product purchased from our site is backed by the Dooney & Bourke one-year guarantee against craftsmanship defects.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Apple Pay.
How can I care for my leather handbag?
Care instructions vary by leather type. Generally, we recommend using a soft, damp cloth for light cleaning. For specific collections like Pebble Grain or Florentine, please refer to our detailed Care Guide on the product page.